Privacy Policy

Netix Solutions, LLC ("Netix," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access our website or engage our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you contact us, request a consultation, enter into a service agreement, or otherwise interact with us. This may include:

• Name and job title
• Email address
• Phone number
• Mailing address
• Company or organization name
• Payment and billing information

Business Information

In the course of providing our services, we may collect business-related information including:

• Business contact information
• Project specifications and requirements
• Technical environment details
• Industry and sector information
• Contract and engagement details

Usage Data

We may automatically collect certain information when you visit our website, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages visited and time spent on pages
• Date and time of visits
• Device type and screen resolution
• Click patterns and navigation behavior

Cookies and Similar Technologies

We may use cookies, web beacons, tracking pixels, and other similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience. For more details, see Section 9 (Cookies & Tracking) below.

2. How We Use Information

We may use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send related information, including invoices and confirmations
• To communicate with you, including responding to inquiries, providing customer support, and sending service-related notices
• To send marketing and promotional communications (with your consent where required by law)
• To personalize and improve your experience on our website
• To analyze usage patterns and trends to improve our website and services
• To protect against, identify, and prevent fraud, unauthorized access, and other illegal activities
• To comply with legal obligations and enforce our terms and policies
• To administer contests, promotions, surveys, or other site features
• To develop new products, services, features, and functionality
• For any other purpose with your consent or as otherwise described at the time of collection

3. How We Share Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. These service providers are contractually obligated to use your information only for the purposes for which we disclose it to them and to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation, court order, or legal process; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with our services; (d) protect the personal safety of users of our services or the public; or (e) protect against legal liability.

Business Transfers

If Netix Solutions is involved in a merger, acquisition, asset sale, reorganization, or bankruptcy, your information may be transferred as part of such transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including research, analysis, and marketing.

4. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Secure storage of sensitive information using encryption at rest
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and monitoring
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices.

5. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The nature and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

When personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it. In some cases, we may retain aggregated, anonymized, or de-identified data for analytical purposes, which cannot be used to identify you.

6. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
• Right to Restrict Processing: You may request that we limit the processing of your personal information under certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Florida Privacy Rights. Under applicable Florida law, residents of the State of Florida may have additional rights regarding their personal information, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information provided in Section 12 (Contact Information) below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

7. Children's Privacy

Our website and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take immediate steps to delete that information.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us at email@netixsolutions.com so that we can take appropriate action.

8. Third-Party Links

Our website may contain links to third-party websites, services, or content that are not owned or controlled by Netix Solutions. We are not responsible for the privacy practices or content of such third parties. This Privacy Policy applies only to information collected by Netix Solutions through our website and services.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

9. Artificial Intelligence & Third-Party AI Providers

Netix Solutions utilizes artificial intelligence ("AI") technologies in the delivery of its services. Information you provide to us — including but not limited to emails, phone calls, text messages, documents, project materials, and other communications — may be processed by AI systems operated by third-party providers.

Our current AI providers include, but are not limited to:

• Anthropic (Claude) — Privacy Policy
• Google DeepMind (Gemini) — Privacy Policy
• OpenAI (ChatGPT) — Privacy Policy
• xAI (Grok) — Privacy Policy

Netix may adopt additional AI providers in the future at its sole discretion. Each AI provider maintains its own privacy policy, data handling practices, and data retention policies, which may govern how your data is processed, stored, or retained when transmitted to their systems. We encourage you to review the privacy policies of these providers.

Netix Solutions is not responsible for the data handling, privacy practices, data breaches, or data retention policies of any third-party AI provider. By engaging our services, you acknowledge and consent to the processing of your data by these AI systems. If you have specific data sensitivity requirements that prohibit AI processing, you must notify us in writing before the commencement of any engagement.

10. Cookies & Tracking

We may use the following types of cookies and similar tracking technologies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Managing Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies. Please note that removing or rejecting cookies may affect the availability and functionality of our website. For more information about how to manage cookies, visit your browser's help section or www.allaboutcookies.org.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"). These rights include:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected personal information, the business or commercial purposes for collecting personal information, and the categories of third parties with whom we share personal information.
• Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information as defined by the CCPA/CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Categories of Personal Information Collected. In the preceding twelve (12) months, we may have collected the following categories of personal information: identifiers (name, email address, phone number, IP address); commercial information (services purchased, transaction history); internet or other electronic network activity information (browsing history, search history, interaction with our website); and professional or employment-related information (job title, company name).

No Sale of Personal Information. We have not sold personal information in the preceding twelve (12) months and do not sell personal information.

To exercise your California privacy rights, please contact us using the information in Section 12 below. We will verify your identity before processing your request and will respond within forty-five (45) days as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we may notify you by email (if we have your email address) or by posting a prominent notice on our website prior to the changes taking effect.

Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Netix Solutions, LLC
Tampa, Florida
Email: email@netixsolutions.com
Phone: (813) 730-8224

We will make every effort to respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

14. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no universally accepted standard for how to interpret and respond to DNT signals, we do not currently respond to DNT signals. We will continue to monitor developments around DNT browser technology and the implementation of a standard.

However, you can control your cookie preferences through your browser settings as described in Section 9 above. California residents may also have additional rights regarding online tracking as described in Section 10 above.

15. International Users

Netix Solutions, LLC is based in Tampa, Florida, United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

The data protection and privacy laws of the United States may differ from the laws of your country of residence. By accessing or using our website or services, you consent to the transfer of your information to the United States and the processing of your information in the United States in accordance with this Privacy Policy.

If you are a resident of the European Economic Area (EEA), United Kingdom, or another jurisdiction with data protection laws, you may have additional rights under applicable law, including the right to lodge a complaint with your local data protection authority. We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding the transfer of personal data that we cannot resolve with you directly.

We endeavor to apply suitable safeguards to protect the privacy and security of your personal information and to use it only in a manner consistent with your relationship with us and the practices described in this Privacy Policy, regardless of where it is transferred, stored, or processed.